Finance
Spread the cost with flexible finance
For a little more flexibility, finance is available on selected upholstered furniture priced at £1,000 or more. Pay a 10% deposit, then spread the remaining cost over 12 monthly payments at 5.9% APR representative.
How it works
- Add an eligible upholstered furniture item priced at £1,000 or more to your basket and choose Novuna Finance at checkout.
- Complete a secure online application. Most decisions are made in around 60 seconds.
- Once approved, review and sign your finance agreement electronically (or print and return it if preferred).
- Once your agreement is complete, we'll carry out any final order checks before arranging delivery.
Representative examples
| £1,500 | £2,000 | £2,500 | |
|---|---|---|---|
| Cash Price | £1,500 | £2,000 | £2,500 |
| Deposit (10%) | £150 | £200 | £250 |
| Loan Amount | £1,350 | £1,800 | £2,250 |
| APR Representative | 5.9% | 5.9% | 5.9% |
| Interest Rate | 5.9% p.a. fixed | 5.9% p.a. fixed | 5.9% p.a. fixed |
| Monthly Repayments | 12 × £116.13 | 12 × £154.72 | 12 × £193.55 |
| Term | 12 months | 12 months | 12 months |
| Total Amount Payable | £1,543.56 | £2,056.64 | £2,572.60 |
Credit is subject to status and affordability. R & W Online Limited (FRN: 09966471) trading as Rowen & Wren is authorised and regulated by the Financial Conduct Authority. We are a credit broker, not a lender. Credit is provided by Mitsubishi HC Capital UK PLC. Terms and conditions apply.
Frequently asked questions
Who is eligible to apply for online finance?
To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
Which items can I buy with finance?
Finance is available when your basket includes at least one eligible piece of upholstered furniture priced at £1,000 or more. This includes sofas, armchairs, footstools, beds and upholstered benches.
The £1,000 minimum must be met by a single eligible upholstered item, rather than several lower-priced pieces added together.
Once you have an eligible item in your basket, any additional pieces in your order can also be included in your finance agreement.
We’re initially introducing finance across our upholstered furniture collection, with the hope of extending it to other product categories in the future.
How do I pay with Novuna Finance?
Select Novuna Finance at checkout and you'll be redirected to complete your application securely.
When do my repayments start?
Your monthly repayments begin one month after your purchase has been delivered. If you have multiple deliveries in your order, your monthly repayments begin one month after the final delivery.
How do I view my repayment balance?
The quickest and easiest way for customers to view their balance is by managing their account online. Customers can create an account or access a pre-existing account by clicking here
Are there any arrangement fees?
No. There are no arrangement fees or hidden extras.
How quickly will my finance application be approved?
Most finance decisions are made within 60 seconds. If your application is referred, Novuna's underwriting team may ask for additional information before making a decision.
What happens after I'm approved?
You'll be able to e-sign your agreement immediately, or print and return it by post. Once your agreement has been received and processed, we'll arrange delivery of your order.
Will I be credit scored?
Yes. Novuna uses credit scoring and information from credit reference agencies to assess applications fairly and consistently.
Can I reapply if I'm declined?
Yes. We recommend waiting at least six months before making another application.
Can I have my order delivered to another address?
For security reasons, finance orders can only be delivered to the applicant's home address. Please note that your delivery address must be the same as your billing address for approval by Novuna. This is due to Novuna's own rules and regulations.
What is APR?
The interest rate is the yearly cost of borrowing. APR includes the interest rate plus any applicable charges, making it the best way to compare finance offers.
Complaints
We take complaints seriously and will always try to resolve any concerns as quickly as possible.
If you are unhappy with any aspect of the goods or service you have received from Rowen & Wren, you can contact us in whichever way is most convenient for you:
Phone: +44 (0)1276 451 077
Email: care@rowenandwren.pro
Address: Hamilton Court Carthouse Lane Horsell, Woking, GU21 4XS
If your complaint relates to your finance agreement
If your complaint relates specifically to the finance linked to your purchase, you can still let us know and we will forward your complaint to Novuna, your credit provider.
Novuna will acknowledge your complaint, investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Novuna's response to your complaint relating to your finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna's final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- Email: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service website.
Important information:
R & W Online Limited is registered in England and Wales under company number: 09966471.
Hamilton Court Carthouse Lane Horsell, Woking, GU21 4XS
R & W Online Limited is authorised and regulated by the Financial Conduct Authority, under FCA number: 1008713. We act as a credit broker, not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
Written quotation available upon request.
Whichever lender we introduce you to, we will receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow) and this may or may not affect the total amount repayable. The lender will disclose this information before you enter into an agreement, which only occurs with your express consent.
The lenders we work with could pay commission at different rates and you will be notified of the amount we are paid before completion.
All finance is subject to status and income. Terms and conditions apply. Applicants must be 18 years or over.
We are only able to offer finance products from these providers. As we are a credit broker and have a commercial relationship with the lender, the introduction we make is not impartial, but we will make introductions in line with your needs, subject to your circumstances.
Rowen & Wren are registered with the Information Commissioner's Office under registration number: ZC108049.